Terms and Privacy Policy
1.0 General Terms - By browsing and using this website you are agreeing to comply with and be bound by the following Terms and Conditions, which together with our Privacy Policy govern Copify's relationship with you in relation to this website.
1.1 The term 'Copify', 'our', 'us' or 'we' refers to the owner of the website whose registered office is:
Copify Ltd
C/O Scott & Wilkinson
Dalton House
9 Dalton Square
Lancaster
Lancashire
LA1 1WD
United Kingdom
1.2 Our trading address is:
Copify Ltd
86-90 Paul Street
London
EC2A 4NE
United Kingdom
1.3 Our company registration number in England is 0715115. The term 'you' refers to the user or viewer of our website.
1.4 The use of this website is subject to the following terms of use:
1.4.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.4.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.4.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.4.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.4.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
1.4.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1.4.7 From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
1.4.8 Clients can pay for content orders manually via our app, or subscribe to an automatic recurring billing package. All of these terms apply to both manually placed orders and subscription-based packages.
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1.5 Security and Privacy
1.5.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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1.6 How we use cookies
1.6.1 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
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1.7 Controlling your personal information
1.7.1 You may choose to restrict the collection or use of your personal information in the following ways:
1.7.2 Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at our trading address or emailing us at: 'help at copify dot com'
1.7.3 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
1.7.4 We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 199 A small fee will be payable. If you would like a copy of the information held on you please write to:
Copify Ltd
86-90 Paul Street
London
EC2A 4NE
United Kingdom
1.7.4 If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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1.8 Credit Card Information
1.1 Copify use an approved third party merchant to process all credit card payments. We do not store any of this credit card or billing information in our database, in sessions or in browser cookies.
1.2 All credit card payments are transmitted using industry standard SSL encryption.
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1.9 Pricing
1.9.1 Clients are given an exact price at point of purchase, including VAT (if applicable), and once an order has been placed, can download an receipt for the transaction with a breakdown including VAT.
1.9.2 UK-registered companies, UK-based individuals and clients inside the EU without a valid EU VAT number who use the service are subject to VAT on all orders at the current UK rate.
1.9.3 The amount of VAT applied to orders is displayed at the checkout, and is also stated in a receipt, which can be downloaded from the dashboard.
1.9.5 We cannot offer taxation at a different rate to clients whose VAT registration number is not recognised by this service, or to clients who are based outside of the UK who do not have a VAT number.
1.9.6 We reserve the right to change the prices of orders at any time, without prior warning or consent.
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2.0 Delivery Policy
2.1 Content is ordered and delivered to clients through our website. Each order must include specific details about the exact nature of the client's requirements, hereby referred to as a brief. It is the client's responsibility to ensure that the information contained within their brief(s) is an accurate reflection of their requirements. Any disputes arising from content delivered will refer back to this original brief.
2.1.1 At the point of order, customers are given an estimated delivery time when we expect your copy to be delivered. This delivery time is an estimate, not a guarantee.
2.1.2 Once an order has been processed and confirmed, we have made a contract to supply the client with the content, written to the brief outlined in the order as far as can be reasonably interpreted by the writer(s) tasked with writing the copy.
2.1.3 Once an order has been placed, clients cannot change or amend the brief that has been supplied to the writer(s).
2.1.4 Clients can make either open orders, which are available to a pool of writers, or direct orders, where the client specifies a particular writer they would like to write their copy.
2.1.5 Unless an order is placed directly with a specified writer, it is made available to the first available writer(s), with the exception of any writers that the client may have previously prevented from accepting their orders.
2.1.6 We make no guarantee as to the availability of writer(s) specified in direct orders or whether they will accept the order.
2.1.7 Clients can cancel direct orders with a writer at any time.
2.1.8 If a direct order is declined by a writer, clients will be notified and given the option to make the order open to all other writers. At this point, clients can also edit the brief.
2.1.9 We reserve the right to change the writer(s) tasked with working on an open order at any time, without prior consent.
2.1.10 Clients who are unhappy with the copy that is delivered to them must follow the dispute resolution process, highlighed in section 7.
2.2 Item return/refund policy
2.2.1 Customers must follow the dispute resolution process, highlighed below.
2.2.2 All refund requests must be made within 60 days of payment and refunds will be issued at our sole discretion.
2.2.3 We accept no responsibility to refund credit on client accounts from payments made erroneously.
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2.3 Order Cancellation
2.3.1 We reserve the right to cancel any orders that contain references to defamatory, illegal or offensive material.
2.3.2 We reserve the right to cancel any orders that are intended for academic purposes.
2.3.3 Orders cancelled for the above reasons will be refunded in full and the client will be notified by email.
2.3.4 Refunds must be requested within the timeframe permitted by our payment provider.
2.3.5 Refund payments must be issued through the same payment method as they were made.
2.3.6 We reserve the right to close the accounts of individuals we suspect of making fraudulent or suspicious payments.
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3. Messaging
3.1 The internal messaging system is intended for the purposes of essential client-writer communication relating to issues concerning specific orders on the site only.
3.2 Any attempts to solicit contact outside of the site, including but not limited to email, telephone, Skype and instant messaging services may result in a writer's account being terminated. This is at our discretion.
3.3 We reserve the right to pursue legal action for loss of earnings or damages against writers or clients who breach points 3.1 and 3.2.
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4. Dispute Resolution Process
4.1 Copify will mediate all disputes arising between clients and writers and will endeavour to resolve these disputes and agree on a satisfactory outcome for all parties. If clients are unhappy with an order that has been delivered to them, they must follow this procedure before any further action can be taken. We reserve the right to uphold or reject complaints at our sole discretion.
4.2 In the first instance, clients who are unhappy with an order must offer the writer the opportunity to amend the copy based on feedback. This feedback must be clear, concise and objective.
4.2.1 If, once the writer has amended the copy, the client is still unhappy, they should escalate the case with the Copify support team by emailing 'help at copify dot com' with the order ID and details of their objections.
4.2.2 The Copify support team will review the brief issued by the client, the copy and any communication between the two parties. If it is felt that the copy does not meet the specification of the client outlined in this brief, in the first instance, they will be offered the opportunity to make their order available to another writer free of charge. If it is deemed that the copy matches the specification outlined in the first instance then we reserve the right to reject the complaint.
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5. Blog Package Terms and Conditions
5.1 Clients who sign up for a blog package are bound by the following terms and conditions.
5.2 After signing up, clients will be billed for and receive the requested number of blog posts within one calendar month. They will be billed the same amount every calendar month and receive the same agreed number of blog posts until they change or cancel their subscription through the Copify website.
5.3 We reserve the right change the monthly billing amount of blog packages at any time, with our prior warning or consent.
5.4 The billing amount paid by clients includes VAT charged at the standard UK rate of 20%. Clients outside of the UK who are VAT registered within the E.U. are eligible to be billed for a blog package at their country's rate of taxation.
5.5 Copify is under no obligation to refund or reimburse clients who have ordered blog packages by mistake, or have changed their mind.
5.6 Cancellation requests must be issued before the date of the client’s billing cycle, otherwise clients are liable for another month of billing and service delivery.
5.7 Clients can change their package at any time, providing this is before their monthly billing date. Requests made on this date may not be actioned until the following month.
5.8 It is the client’s responsibility to ensure that the information concerning their required blog posts is correct. Copify is not liable for mistakes arising from either misinformation, or a lack of information provided by the client.
5.9 Copify reserves the right to embellish information supplied by clients for the purposes of supplying writers with an adequate brief to write blog posts.
5.10 Copify will supply all posts in a number of formats for clients to download and publish to their blogs but accepts no responsibility for compatibility issues which may arise from unsupported platforms or content management systems.
5.11 Should payment be missed due to lack of funds, credit/debit card expiration or any other reason, Copify will notify the client by email and offer them the opportunity to update their billing details. Until such a time as new, correct information is issued by the client, blog posts will cease to be delivered.
5.12 If new billing details are entered, a new billing cycle will begin from that date.
5.13 Clients who are unhappy with orders that are delivered to them must follow the dispute resolution process, as outlined in section 4.